PRIVACY &
COOKIES
At FROMKASHMIR.COM, we are committed to protecting
the privacy and security of our customers and site visitors, including you. The
FROMKASHMIR.COM team members are customers themselves, both of FROMKASHMIR.COM
and other Internet sites. We therefore fully appreciate and respect the
importance of data privacy and security on the Internet.
We believe you should feel both informed and
empowered when it comes to our handling and usage of your information.
This notice therefore explains:
what information we collect when you’re using any FROMKASHMIR.COM
website or app, or when you’re communicating with us;
why we collect that information;
how we may then use that information;
how we share that information;
how long we keep your information, and how we
protect it whilst we have it;
what we won’t do with your information; and
what choice and options you have to control your
information.
So you only need to look in one place to find out
all you need to know, this notice covers all FROMKASHMIR.COM website and
services. Because we’re an online fashion destination, the wording does have to
get a little technical at times. But we’ve done our best to try to
explain things as clearly as we can. We’re unlikely to have done this
perfectly though, so we’re always happy to take any questions, comments or
suggestions relating to this notice. Just contact our Customer
Care team if you’d like to discuss this with us.
Our over-arching data principles
Everything we do relating to your information is
covered by the following over-arching data principles:
Your information belongs to you, not us – you should
be able to control it, and you should know about, and be comfortable with,
everything that we do with your information;
We will only collect, keep, use and share your
information either (a) for genuine business purposes that we’ve explained
clearly to you and that you haven’t objected to, or (b) where we’re legally
required to do so – and as soon as those purposes have been fully achieved, we
will delete your information;
We will be as clear and open as we can with you on
what information we collect, why we collect it and how we use it, so you are
informed and able to make decisions to control your information in the ways you’re
comfortable with;
As long as we have your information, we will keep
it up to date and protect it as if it was our own sensitive information, using
appropriate security safeguards, having kept on top of and appropriately taken
into account the latest industry standards and best practice.
How do we collect information about you?
In any interaction you may have with FROMKASHMIR.COM,
we collect information in three possible ways:
1. When you directly give it to us
(“Directly Provided Data”)
When you sign up for our site, or any time you
visit FROMKASHMIR.COM, or purchase our products, or communicate with us, you
may choose to voluntarily give us certain information – for example, by filling
in text boxes, or clicking on active buttons on our side, like ‘Add to Bag’.
All this information requires a direct action by you at that time in
order for us to receive it.
2. When you give us permission to
obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies
for other online services, you may give us permission to obtain information
from your account with those other services. For example, social media is
an important part of how FROMKASHMIR.COM interacts with our customers. In
using social media (e.g. by signing onto FROMKASHMIR.COM using your Facebook or
Twitter log-in), you may give us permission to access your information in that
social media channel or in other services. So, if you did choose to link
your Facebook or Twitter account to FROMKASHMIR.COM, this would enable us to
obtain information and content from those accounts. Or if you’re using FROMKASHMIR.COM
on your mobile, you can also choose to provide us with location data. The
information we obtain from those services does depend on your settings for that
service or their privacy policies. So you should always regularly check
what those are.
3. When our systems collect
information or data as you use our websites or apps, or use websites or apps
that are connected to FROMKASHMIR.COM (“System Collected Data”)
These days, whenever you use a website, app, or
other Internet service, there’s certain information that gets created and
recorded automatically by the IT systems necessary to operate that site, app or
service. The same is true when you use our websites, apps and services.
For example:
(a) when accessing FROMKASHMIR.COM, we
use “cookies” (a small text file sent by your computer each time you visit our
website, unique to your FROMKASHMIR.COM account or your browser) to make it
easier for you to use FROMKASHMIR.COM, improve your shopping experience with us
or so we can record log data relating to the pages you viewed and activities
you carried out during your visit. For example, we may use cookies to
store your language preferences or other FROMKASHMIR.COM settings, so you don‘t
have to set them up every time you visit FROMKASHMIR.COM. These cookies
may be “session” cookies (that last until you close your browser) or
“persistent” cookies (that last until you or your browser deletes them). Some
of the cookies we use are directly associated with your FROMKASHMIR.COM account
(relating to things like the email address you gave us), and other cookies are
not. There are more details on our cookie usage below; or
(b) In addition, the type of device
you’re using to access FROMKASHMIR.COM and the settings on that device may
provide us with information about your device, including what type of device it
is, what specific device you have, what operating system you’re using, what
your device settings are, and why a crash has happened. What information we can
be provided with depends on what type of device you’re using and its settings.
For example, different types of information are available depending on whether
you’re using a Mac or a PC, or an iPhone or an Android phone. Your device
manufacturer or operating system provider will have more details about what
information your device makes available to us.
What information do we collect about you, why do we collect it and what
do we do with it?
We need to answer this question first at the
headline level, before looking at specifics.
At the headline level, we collect two
types of information:
“personally identifiable” information (meaning it
can be used to specifically identify you); or
“non-personally identifiable” information (meaning
it relates to you but can’t be used to specifically identify you i.e. anonymous
data like your unique FROMKASHMIR.COM customer number).
When explaining the specific information we collect
about you, we will endeavour to confirm which is “personally identifiable” and
which is “non-personally identifiable” on the other.
The easiest way to explain the specific
information we collect about you is to look at every different point
of interaction you may have with FROMKASHMIR.COM, as we collect different
information at different points in your user or customer journey with FROMKASHMIR.COM.
These interaction points include the following:
Browsing our site;
Saving an item;
Registering on FROMKASHMIR.COM;
Logging into FROMKASHMIR.COM once registered;
Making a purchase from FROMKASHMIR.COM (i.e. adding
to bag, checking out and completing a purchase);
Contacting FROMKASHMIR.COM Customer Care, either
about an order or for any other reason;
Using FROMKASHMIR.COM social media channels;
Clicking on FROMKASHMIR.COM banners, hyperlinks or
plugins.
Set out below is an explanation of what information
we collect at each of these interaction points, along with confirmation of (a)
whether you directly give it to us, or we collect it with your permission, or
whether it is collected by our technical systems; and (b) whether it is
“personally identifiable” information or “non-personally identifiable”
information:
Browsing FROMKASHMIR.COM: irrespective of whether you are
logged in when on FROMKASHMIR.COM, we use cookies and code which is
embedded in our systems to gather and record certain System Collected Data regarding
the visitors to the site, such as:
the IP address of the computer or the proxy server
that you use to access FROMKASHMIR.COM – this is personally identifiable
information;
The type of device used to access our Services,
your computer operating system details and settings, your type of web browser
and your settings for that browser, the name of your ISP, (if you are accessing
FROMKASHMIR.COM using a mobile device) your mobile device, your mobile
operating system, your mobile device identifier provided by your mobile device
operating system, and location data (if you have that functionality set up) and
other general device or systems information – this is non-personally
identifiable information;
statistical information and log data about number
of visits to certain pages on the site (e.g. the home page); the pages you
viewed and activities you carried out during your visit; the date and time of
your visit; the duration of an individual page view, the paths taken by
visitors through the site – this is also non-personally identifiable
information.
If you are logged in on FROMKASHMIR.COM when
browsing, a cookie on your device will also identify you, and record and
associate all of this non-personally identifiable usage information and log
data with your account.
Saving items: irrespective of whether you are
logged in when on FROMKASHMIR.COM, we use cookies and code which is
embedded in our systems to gather and record certain Directly Provided
Data every time you click the button to save an item on FROMKASHMIR.COM.
That Directly Provided Data relates to the identity, size and other product
attributes of the item you’ve saved, so that item can then be displayed in your
‘Saved Items’ list until the end of that visit or until you remove it from your
‘Saved Items’ list during that visit. This is non-personally
identifiable information.
If you are logged in on FROMKASHMIR.COM or log in
during that same visit, the non-personally identifiable information relating to
that saved item will be associated with your account, so that it is then
displayed in your ‘Saved Items’ list for the next 60 days or until you remove
it from your ‘Saved Items’ list (if earlier).
Registering on FROMKASHMIR.COM: In order to place an order with FROMKASHMIR.COM,
you need to create an account with us and become a registered user. It is
not possible to place an order without being logged in on FROMKASHMIR.COM.
To create an account and register with us, you need to provide us with at least
the following Directly Provided Data, all of which will be personally
identifiable information:
your name;
your email address;
a password;
your mobile phone number.
After you create an account and register with us,
you can then choose to provide further information about yourself during the
registration process (for example, your gender and location). We also provide
the option to register for a separate FROMKASHMIR.COM Marketplace account, for
which you must provide us with at least your name, email address and/or mobile
number, and a password. Any further information you provide to us at this
stage will also Directly Provided Data, all of which will be personally
identifiable information.
When you create an account and register with us, FROMKASHMIR.COM
will keep that Directly Provided Data for as long as you are registered with
us, so that we can then use it to identify you by your FROMKASHMIR.COM profile,
to operate all the systems (such as delivery systems) to enable you to place an
order to purchase products from FROMKASHMIR.COM, and to offer you a
personalized, relevant experience on FROMKASHMIR.COM.
Logging into FROMKASHMIR.COM: Once registered, if you wish to
log in, you will need to input your email address and password again, which is Directly
Provided Data and personally identifiable information. This
will be matched to the up-to-date Directly Provided Data of the same type
associated with your account to confirm your identity, and to enable you to
place an order to purchase products from FROMKASHMIR.COM.
Purchasing from FROMKASHMIR.COM: To purchase products from FROMKASHMIR.COM,
you will need to do the following:
click the relevant button on the site to add the
product(s) to your bag – at which point our systems will collect this Directly
Provided Data relating to the identity, size and other product attributes of
the item(s) you’ve added, so the item(s) can then be displayed in your ‘Bag’
until the end of that visit. This is non-personally identifiable
information;
be logged in (see above for an explanation of the
information required to do that);
select certain options relating to the delivery of
the products you wish to order – our systems will collect this Directly
Provided Data relating to your delivery selections in order to be able to
fulfil and deliver your products to you by your required delivery method,
should you complete your order. This is non-personally identifiable
information;
input certain details relating to your credit card,
or log-in details for certain other payment systems, such as PayPal or
Klarna. This Directly Provided Data will be collected by our systems, so
we can take the required payment for the products you wish to purchase, should
you complete your order. These details are personally identifiable
information.
To complete your order, you finally need to click
the relevant button to ‘Place Order’. When we have this Directly
Provided Data, we will record the full details of the completed order in our
systems for as long as you are registered with us, so we can (a) fulfil and
deliver your order, (b) add it to your order history and have a record of your
purchases in order to deal with any queries you may have or process any returns
you may wish to make, and (c) include it within the financial records of our
business transactions. This is all personally identifiable
information provided by you.
Contacting FROMKASHMIR.COM Customer
Care: if you contact our customer care department for any reason (for
example when you submit a question using the Ask a Question or Help Form or if
you communicate with us on Live Chat), irrespective of which of the available
communication channels you use to contact us, we will record the contact and
collect all applicable information relating to the contact. Details of
the contact with you will be both Directly Provided Data and personally
identifiable information, which we will then:
keep and use to help us categorise your specific
question or contact, respond to it, and, if applicable, investigate, deal with
and resolve any issue or incident, and
keep for so long as you are registered with us so
we have a history of all of our communications with you, any issues you may
have had with us, and what we did to resolve those issues or incidents, which
we can then use to ensure that we deal with any further contacts appropriately.
Using or interacting with FROMKASHMIR.COM
social media channels: When you use or interact with any of our social media channels (like
Facebook and Twitter), we may collect, record and retain certain System
Collected Data and User Authorised Data regarding your
activities on those social media channels, such as the frequency of your
visits. For example, if you choose to use the Facebook “like” button to
indicate you like any of our pages or apps, or if you tag any of your social
media contacts or link to them in any content you post, we will record this
information. This is most like to be non-personally identifiable
information but may also include personally identifiable information depending
upon your settings with those channels.
Any content you put or add on any of
our social media channels will be Directly Provided Data, which may be personally
identifiable information depending upon the content. We will
collect, record and use that content and any other information you provide when
putting or adding it to any of our social media channels (including any
information that you have permitted those social media channels to share with
us or that is allowed by your user settings on those sites).
Finally, any additional information about you that
you need to provide when you use a particular social media channel or app will
be explained in the terms and conditions for that app.
Clicking on FROMKASHMIR.COM emails,
banners, hyperlinks or plugins: if you view or click on emails that we have sent you, or on banners,
hyperlinks or plugins we have placed on our website or other websites, both the
fact that you have done so , as well as the address of the site you were on
when you did so, will be Directly Provided Data that we will record.
This is all non-personally identifiable information. We will use
this information to track and analyse how successful those emails,
banners, hyperlinks or plugins are in engaging with you.We are constantly
innovating to improve FROMKASHMIR.COM and the Services, which means we may
create new ways to collect information from you. If we do, we’ll tell you
about any new information we are collecting through updates to this notice.
What about cookies?
We use cookies when you visit our site. There
are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies –
these cookies allow you to navigate the site and use our features, such as “Add
to Bag” and “Save for Later”.
(2) Site analytics cookies –
these cookies allow us to measure and analyse how our customers use the site,
to improve both its functionality and your shopping experience.
(3) Customer preference cookies –
when you are browsing or shopping on FROMKASHMIR.COM, these cookies will
remember your preferences (like your language or location), so we can make your
shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising
cookies – these cookies are used to deliver ads relevant to you.
They also limit the number of times that you see an ad and help us measure the
effectiveness of our marketing campaigns.
By using our site, you agree to us placing these
sorts of cookies on your device and accessing them when you visit the site in
the future. If you want to delete any cookies that are already on your
computer, the “help” section in your browser should provide instructions on how
to locate the file or directory that stores cookies. Further information
about cookies can be found at www.aboutcookies.org. Please note
that by deleting or disabling future cookies, your user experience may be
affected and you might not be able to take advantage of certain functions of
our site, and the complete FROMKASHMIR.COM user experience that we pride
ourselves on providing our customers.
How may we use your information?
We collect all of this information from you for a
number of different purposes, which we want you to understand – all of these
purposes apply wherever FROMKASHMIR.COM does business, including countries
outside your own. A number of specific uses for specific data is already
detailed above. But we often need to use lots of different types of
information or data collectively in order for FROMKASHMIR.COM to work and in
order to be able to provide the Services to you. These more fundamental
purposes include the collective use of your information:
To ensure that our site’s content is presented as
effectively as possible for you, and to enable you to participate in
interactive features of our site, when you choose to do so - for example by
providing you with more customised services and a more customised experience on
FROMKASHMIR.COM through things like language-specific profile pages, updates,
and content, news, style advice and/or recommendations relevant to you to
customise your experience on FROMKASHMIR.COM
To set up, and manage your account, so you can
place orders, so we can provide our products and services to you, so we can
make sure that the items you order get to you (and get there on time!), so we
can communicate with you about your orders and your account, so we can track
potential problems and trends, and customise our support responses to better
serve you – basically, this relates to the nuts and bolts of our online retail
business. It’s everything involved in putting the products on the
website, so you can browse them and then order them, and so we can then deliver
them to you and answer any questions or queries you may have. These are all the
things that make FROMKASHMIR.COM tick – and that get you looking good in your
choice of our products!
To ensure that our users are genuine and to ensure
that we are paid for goods that we despatch – for example, by using personal
information, or disclosing that personal information to a credit reference or
fraud prevention agency, in order to confirm your identity and conduct
appropriate anti-fraud checks. Any such credit reference or fraud prevention
agency may keep a record of that information but please note that a formal
credit check is not performed and your credit rating will not be affected.
To update you on our latest products, news and
special offers - If you have registered with us or provided us with your email
address and elected to receive marketing communications from us, we will
occasionally update you on our latest products, news and special offers via
e-mail, post, telephone and other means available through the Services,
including mobile text messages and push notifications. You will also be given
the opportunity to receive such communications from us and selected third
parties. This includes if you choose to use the Facebook “like” button to
indicate you like any of our pages or apps. Examples of these communications
include: (1) welcome and engagement communications - informing you about how to
best use FROMKASHMIR.COM, new features etc.; (2) service communications on
things like service availability, security, and other issues about the
functioning of FROMKASHMIR.COM; (3) promotional communications, including
details of our latest sale or promotion. These messages will be sent to you
based on your profile information and messaging preferences as selected by you
in relation to your account. Please keep your settings up to date or
contact our Customer Care team if you wish to change any of these preferences,
including unsubscribing from our mailing list.
To create a link to our app in your social media
channels – some of our apps may give you the option to post updates to your
Facebook wall or other social media channel, and to the wall of your social
media friends, or to send invitations to your friends. This may create a
link to our app, dependent on your privacy settings in that social media
channel. When you send an invitation, please be aware that it may contain
your social media username and profile picture so your friend knows who sent
them the invitation.
To target FROMKASHMIR.COM banners and ads to you
when you’re on certain other websites (what’s called Digital Marketing
Re-targetting) – we do this using a variety of digital marketing networks and
ad exchanges, and advertising technologies like web beacons, pixels, ad tags,
cookies, and mobile identifiers, and the banners and ads you will see will be
based on your previous use of FROMKASHMIR.COM (for example, your FROMKASHMIR.COM
search history, the content you read on FROMKASHMIR.COM, etc.) or on FROMKASHMIR.COM
banners or ads you’ve previously clicked on.
To carry out polls, surveys, analysis and research
on how our site is being used, customer views, what we could do better etc, -
these polls, surveys, analysis and research may be conducted by FROMKASHMIR.COM,
or third parties. FROMKASHMIR.COM or those third parties may follow up with you
via email regarding your participation unless you have opted out of receiving
email messages. We may use third parties to deliver incentives to you to
participate in polls, surveys, analysis or research, and verifying your contact
information, which may require your contact information and other personally
identifiable information to be provided to the third party fulfilling the
incentive offer.
To make FROMKASHMIR.COM’s products and services
better and to develop new ones - FROMKASHMIR.COM uses and stores site
statistical information and log data, to help it identify potential areas to
improve the services we offer.
How do we share the information we collect?
We are aware that it is FROMKASHMIR.COM that
you are trusting with your information, not some other company. But, to
be able to carry out our business, we do need to work with a
number of third parties who are experts in their particular fields – after all,
we’re good at what we do, but we’re not good at everything! We are very
careful who we share your information with, but it is important that you
understand when that sharing takes place and why, and that’s what this section
explains. The limited instances where we may share your information
include:
We share your information internally within the FROMKASHMIR.COM
Group when required for our business to function: Like any big global
business, FROMKASHMIR.COM is not just a single company, but instead is a group,
made up of a number of different company and entities in different parts of the
world. We may therefore need to disclose your information (including your personally
identifiable information) to any of our group of companies as necessary, in
order to operate FROMKASHMIR.COM and to provide the Services. As they are
all part of the FROMKASHMIR.COM Group, the requirements set out in this notice
apply to all of these companies, as equally as they do to FROMKASHMIR.COM
We share your information externally with our
core service providers when required for our business to function: Also
like any big global business, FROMKASHMIR.COM relies on a number of external
companies to provide it with key services, products and applications in order
to be able to provide the Services. These include for example companies
who help us pick and pack orders, make deliveries, support our customers, carry
out fraud protection and credit risk reduction checks, support our IT systems,
help keep us secure, enable our marketing, audit whether we’re doing what we’re
supposed to be doing, or make sure we’re keeping the books right. We just
can’t do everything ourselves, after all, and working with experts in various
fields enables us to improve our Services for you in the quickest, most
efficient way.
Each of the external companies we work with has
been selected by us for their ability to provide what we need to our required
specification, including their ability to handle sensitive data (like your
personal information) securely and appropriately. Each of these external
companies has a contract with us, which clearly sets out our expectations and
requirements in handling any of your information, and holds them fully
responsible for meeting those expectations and requirements. On that
basis and only on that basis, we may therefore disclose your personal
information (including your personally identifiable information) to such
third parties who need to be given specific tailored access to your information
to facilitate our Services by performing key tasks on our behalf, and who are
obligated to only use it in line with our instructions, and not to disclose or
use it for other purposes. We are confident that we can trust those third
party service providers with your information.
We share your information when we’re required to
comply with a legal request: to do business in all the countries that we
do, FROMKASHMIR.COM is required to liaise with a number of regulators and other
law enforcement agencies in each of those countries. Whilst it doesn’t
happen often (touch wood!), some of those regulators or agencies may legally
require us to share your information with them, under law, under a court order
or subpoena, or as a result of some other legal process. If we do come
under a legal or regulatory duty to disclose or share your personal data in
order to comply with any legal obligation, we will have to share your
information (including your personally identifiable information) if we
believe that disclosure is reasonably necessary to comply. Having said
that, we may dispute such demands when we believe, in our discretion, that the
requests are overboard, vague or lack proper authority. We will also
attempt to notify you about legal demands for your personally identifiable
information when appropriate in our judgment, unless prohibited by law or
court order or when the request is an emergency.
We share your information where we believe it’s
reasonably necessary to protect FROMKASHMIR.COM or our customers: Sadly, FROMKASHMIR.COM
(like many other companies) can be the subject of attempted fraudulent or
criminal activities, which does sometimes require us to take certain steps to
protect both our business and our customers. We may therefore disclose
your information (including your personally identifiable information) if
we have a good faith belief that disclosure is reasonably necessary to (1)
detect, investigate, prevent, take action regarding or otherwise address
suspected or actual illegal activities, fraud, security or technical issues or
to assist government enforcement agencies; (2) enforce or apply our terms and
conditions of usage; (3) investigate and defend ourselves against any
third-party claims or allegations; (4) protect the security or integrity of our
Service; or (5) to exercise or protect the rights, property, or safety of FROMKASHMIR.COM,
our customers, or others.
We share your information externally with other partners
when we have your consent to do so: FROMKASHMIR.COM works with a number of
other partners who, whilst not essential for our business to operate, do
enhance your experience with FROMKASHMIR.COM and your usage of the Services, in
our opinion. This includes our marketing partners and social media
partners (like Facebook or Twitter, if you’ve chosen to link your FROMKASHMIR.COM
account to those services or publish your activity on FROMKASHMIR.COM to them)
as well as third parties to deliver incentives to you to participate in
competitions, offers, polls, surveys, analysis or research. We only
believe in partnering with companies that we believe are right for FROMKASHMIR.COM
and its customers, and that enhance our Services. On that basis and only
on that basis, we may therefore disclose your personal information (including
your personally identifiable information) to such third parties who are
obligated to FROMKASHMIR.COM only use it in line with our instructions, and not
to disclose or use it for other purposes. We are confident that we can
trust those third party service providers with your information. But, as
we know that people can feel strongly about their information being shared with
companies when it is not essential to do, we will only do so where you have
given us your consent to do that. And if you change your mind at any
time, we’ll stop that sharing as soon as we can. More details on how to
do that are set out below.
We may share your information externally if we are
considering a corporate transaction: We are always looking at ways to make
our corporate group stronger and more effective. As a result, we may
sometime consider certain corporate transactions, such as a merger,
acquisition, bankruptcy, dissolution, reorganization, or similar transaction or
proceeding. If we were to consider such a transaction, that may involve
the transfer of your information (including your personally identifiable
information) solely for the purposes of enabling that transaction or proceeding
to be assessed. In the event that FROMKASHMIR.COM sells or buys any
business or assets, or if FROMKASHMIR.COM or substantially all of its assets
are acquired by a third party, your personal data which we hold about our
customers may be one of the transferred assets.
We may share aggregated non-personally identifiable
information externally: We do also share certain information which, whilst
not personally identifiable information relating to you, does include
information that relates to your usage of our products, sites and Services,
aggregated together with the same information from other users for example.
Even though this would not include your personally identifiable
information, we nonetheless want you to be able to understand that level
of sharing as well. This sharing therefore happens for reasons such as
these:
We may provide reports containing aggregated
information about your activities on various pages on our websites, or what are
called ‘impressions’, to companies hosting FROMKASHMIR.COM plugins and similar
technologies to help them measure FROMKASHMIR.COM-generated traffic to their
websites.
We may share aggregated or non-personally
identifiable information with our brands and other product providers. For
example, we may tell brands stocked on FROMKASHMIR.COM how many people viewed
or purchased one of their product lines.
We may disclose aggregate, anonymised statistics
about the number of visitors to this site or the number of purchases made as
required by our investors.
How we DON’T use your information
WE WILL NOT Sell your information without your
consent: We will not sell your personally identifiable information –
including your name, address, e-mail address, or credit card information - to any third
party. We believe this is absolutely essential to receive and repay your
trust in us.
WE WILL NOT Share your information with third-party
advertiser or ad networks: We do not currently display third party adverts
on our website and, even if we did, we would not support sharing your
personally identifiable information with any third-party advertiser or ad
network.
Both the information you provide to us, and the
information we collect, is controlled by FROMKASHMIR.COM, including for the
purpose of the Data Protection Act 1998 (the Act) and any other applicable
laws.
We are always keen to hear from our customers (especially
if you feel we’ve let you down or fallen short of your expectations). We are
always grateful for any time you spend providing us with the knowledge we need
to ensure our customers are completely satisfied – after all, we want you to
return to the site and to recommend us to your friends and family. If you have
any questions or feedback about this statement, or if you would like us to stop
processing your information, please do not hesitate to contact a cupvtstomer
service member of the FROMKASHMIR.COM team, who will be delighted to answer any
questions you may have. You can either contact customer care via the FROMKASHMIR.COM
website, or, write to us at:
+91 9868150708